Changing pounds

Today I wanted to do 2 things: iron the laundry and change money. The first went very smooth, the second much more challenging than I had thought.

Though I changed money there before, this time the young lady told me I couldn't pick it up until next week. Which is a problem because then I'll be in London already. She had to ask her manager how to get money now, and it turned out that the guy in charge of the vault was already off. That meant they had to ask a 3rd person to go in and get the money for me. In the end (over 20 minutes had passed by now) they came back with... 45 GBP! That'll get me far in London.

Then it was a fourth guy who in the end deducted the money from my account and handed me the pounds.

Four people, 30 minutes, just to get a customer 45 pounds. Why do people who work at banks get paid huge bonuses? They can't even get the simplest thing right!